How to get a refund

Terms

• 30 days from first purchase — no questions asked.
• Renewals on the same plan are refundable too, pro-rated (14 days in — we return 16/30 of the price).
• Add-ons (dedicated IP) are refundable if used for less than half of the term.

How to request

Email support@logrus.io from the address on your account. Subject "Refund". No explanation required; you can mention a reason to help us improve the product (optional).

Timelines

• Russian cards (SBP): 3–5 business days.
• Kaspi (Kazakhstan): 1–3 business days.
• USDT / BTC: 10–30 minutes after we confirm.
• Crypto Bot: refunded in minutes via the Crypto Bot API, no deadline.

What happens to the account

The account stays active until the paid period ends. We don't cut subscription instantly — use the remaining time if you want.